1. Eligibility

To become a Participant in the Program, a qualifying Sunrun customer must have a compatible solar and battery system installed and operational (“Device”). Upon activation of the Device, or as soon as practicable thereafter, Sunrun will submit an application to enroll the Device in LUMA’s CBES program, and it must be accepted by LUMA. 

Customers must also:

• Be at least 18 years of age;

• Have a Device that is installed, operational, compatible with and connected to the Sunrun platform (“Service”); 

• Have an active Customer Agreement (“Customer Agreement”) in good standing with Sunrun, including, but not limited to, having no past due bills, and have a valid email address and ACH information on file with Sunrun (if applicable);

• Accept these Terms and Conditions and be approved by the Program Administrator(s); 

• Have an active electric account qualifying NEM agreement with LUMA in Puerto Rico; and

• Remain unenrolled in any conflicting energy program that would impair, in part or in whole, the Device’s ability to be eligible for in this Program.

Meeting these requirements ensures eligibility (“Eligible Participant”).

2. Program Term

By enrolling, Participant authorizes Sunrun to operate their Device from the date of enrollment through June 2028 (“Program Term”). The Program Term will be terminated in the event that the Participant no longer meets the eligibility criteria above, unenrolls, or is otherwise disqualified from participation. 

The Program Term is subject to Sunrun’s discretion to continue operating this Program during and after the term. Sunrun reserves the right to amend these Terms, suspend or discontinue Program participation at any time during the Program Term. Participant may be automatically re-enrolled in subsequent Program Terms at Sunrun’s discretion, subject to the then-current terms and eligibility for the Program. 

3. Unspecified Consent

Sunrun will automatically enroll Eligible Participants and send written notification by email and via mobile app. Unless an Eligible Participant chooses to opt out within 15 days of the written notification, i.e. prior to the start of the Program Term, Sunrun hereby acknowledges Participant’s consent to become a Participant in the Program. Participant agrees that enrollment is voluntary and has accepted these Terms and Conditions.  

4. Unenrollment

Participants may opt out of the Program at any point by contacting Sunrun at grid@sunrun.com. Sunrun will action unenrollment requests within 5 business days and inform the Program Administrator of the change . 

Opting out prior to the end of the Program Term will result in no longer being able to earn additional rewards, but any validated exports delivered during previous Grid Events will still be calculated and redeemable. See Sunrun Payment below for additional details.  

5. Participation Requirements

Participant agrees to allow Sunrun to control the Participant’s Device during the Program Term to reduce stress on the grid (“Grid Events.”) Grid Events may signal the Device to charge, discharge, or change its mode of operation, change device mode, setpoint, or other settings. 

Sunrun will control and monitor the Device, providing a seamless experience for the Participant. During a Grid Event, the Device will be programmed by Sunrun to send energy to the home and local grid and this will not impact the usage of electricity in Participants’ home. 

Grid Events may occur for up to 4 hours, Monday through Sunday, excluding holidays. It is not expected that Grid Events will occur more than 75 times per year.

On Grid Event days, Device settings may be overridden to satisfy event requirements. On non-event days, Device will continue operating under default settings. Sunrun may conduct up to 10 additional tests annually to confirm Device functionality, which will not be counted toward the Sunrun Payment. 

When the Program Term is complete or terminated, the Device will automatically resume pre-program modes of operation. If a Participant determines any Device deficiencies, problems, operational issues, or wants to no longer participate in the program, they must contact Sunrun at grid@sunrun.com.  

6. Grid Event Opt Out

Prior to a Grid Event, Participant may select to opt out of an upcoming Grid Event using the Sunrun or Tesla mobile app.

7. Backup Power and Home Resiliency

During Grid Events, Participant’s Device will be programmed with an initial backup reserve setting between 70% and 80% of overall Device capacity. The remaining capacity will power the home for resiliency during power outages. Participants can adjust their backup reserve settings within a range of 5%-80% directly in their mobile apps (Sunrun and/or Tesla if applicable). During a Grid Event, the lower the backup reserve is set, the more energy the Device will export, and the more money the Participant will earn. 

Participant’s Device will not send any power to the grid during an outage. Storm Mode (an automatic Sunrun setting for any non-Tesla Powerwall systems) or Storm Watch (if enabled in the Tesla app for Powerwalls) will keep Participant homes prepared for critical storms by ensuring that batteries prioritize charge and hold energy for backup use.

8. Sunrun Payment 

Participants can earn a payment of $1.00 per kilowatt-hour (kWh) (“Payment”) for all energy exported from the Device during a Grid Event for the duration of the Program Term.  

Participants can maximize earnings by adjusting the backup reserve settings found in the Sunrun or Tesla mobile apps, therefore allowing more energy to be exported to support the grid. 

The Sunrun Payment will be available on a bi-annual basis once Grid Event performance has been settled and paid to Sunrun by the Program Administrator(s). Sunrun will notify Participant when the Sunrun Payment is available, with instructions for redemption.

9. Sunrun Payment Administration

Sunrun will accept all funds from the Program Administrator and distribute them after an internal review. The Program Administrator will not be responsible for any compensation, refunds, or other payments relating to the Program. Sunrun does not have a liability to the customer to compensate them for missed events because of delays in the approval process, or technology failures. 

Payments are contingent upon the continued existence of the Program. Participant must remain in good standing under their Sunrun agreement, including but not limited to having no past due bills, and have a valid email address and ACH information on file with Sunrun in order to receive the Sunrun Payment described above. 

The Payment may be paid via a prepaid reward card, as a Sunrun bill credit, or other payment mechanism, determined solely at Sunrun’s election, which may be subject to change each year. The Sunrun Payment is associated with the Device, not the customer, as such, whomever is the active account holder with Sunrun at the time of the Payment disbursement will receive the claim instructions or applicable bill credits.

If tax information is required, Participant agrees to provide correct and accurate information. Participant also agrees to these general Sunrun Terms and Conditions for Promotional Offers (the “Offer Terms and Conditions”).

If reward cards are used in fulfillment of the Payment, Participant agrees to these Terms of Service for Sunrun Promotions. Additionally, the Participant’s ability to claim the Payment expires three (3) months from the date such reward card is sent via email to the Participant for redemption. 

Sunrun reserves the right to report all payments as income where required by law. Sunrun reserves the right, in its sole discretion and without prior notice, to amend, suspend or cancel the Payment, or substitute the Payment for any reason.

10. Privacy and Data Sharing

Participant authorizes Sunrun to: 1) collect and exchange data related to identity, opt-in or opt-out status, energy usage and/or energy production, LUMA account, electric bill, and operational data about the Device (collectively, “Program Data”), solely for the purposes of determining eligibility for the Program and operating the Program; 2) review and analyze all Program Data for the purposes of improving the Program and as otherwise permitted by applicable law, and to exchange conclusions with each other and publish results based on those conclusions, provided that they treat all such Program Data in accordance with the privacy policies; 3) automatically signal Device to respond to Grid Events for this Program or for general system testing purposes; 4) send emails, text messages, pre-recorded messages and other notifications related to the Program, including about enrollment status and Program-related adjustments to the Device; 5) send emails, text messages, pre-recorded messages and other notifications related to surveys about the Program and to share responses to such surveys; 6) summarize the results of the Program in publicly-available studies, provided that any Program Data included in such studies will be anonymous such that Participant is not individually identifiable.

As a reminder, Sunrun will handle any personal information or data according to our privacy policy.  

11. Disqualification

Sunrun may terminate a Participant’s involvement in the Program and their eligibility for any Sunrun Payment at any time and without liability. This may occur for any reason at Sunrun’s discretion, including if a Participant: (1) tampers or attempts to tamper with the operation of the Program; (2) provides any false information; (3) violates these Terms or applicable law; (4) fails to comply with any reasonable request related to the Program; (5) is declared ineligible for the Program; (6) no longer has an account in good standing with the Utility, or Sunrun; (7) does not maintain a continuous connection between their enrolled Device and the Service; or (8) enrolls in a conflicting energy program. Disqualification from the Program will not affect a Participant's payment obligations for their Sunrun Device, and their Customer Agreement will remain in effect.

12. Program Termination

Sunrun’s ability to offer the Program is contingent on receiving certain approvals and acceptances from the Program Administrator. If such approvals and acceptances are withheld or withdrawn, or if the Program is declared unlawful, the Program will be terminated along with the Sunrun Payment. In the event of such termination, Sunrun will provide notice by email. Termination of the Program will not affect payment obligations for the Sunrun Device, and the Customer Agreement will remain in effect. 

13. Program Termination

Sunrun’s ability to offer the Program is contingent on receiving certain approvals and acceptances from the Program Administrator. If such approvals and acceptances are withheld or withdrawn, or if the Program is declared unlawful, the Program will be terminated along with the Sunrun Payment. In the event of such termination, Sunrun will provide notice by email. Termination of the Program will not affect payment obligations for the Sunrun Device, and the Customer Agreement will remain in effect.

14. Existing Customer Agreement

These Terms supplement, and do not replace or modify, the existing Customer Agreement. The Customer Agreement remains in full force and effect during Participant's enrollment in the Program. To the extent these Terms are silent on any matter, the terms of the Customer Agreement shall govern. In the event of any conflict between these Terms and the Customer Agreement, the Customer Agreement shall control, except with respect to provisions specifically addressing the Program, the Sunrun Payment, and battery operations during Grid Events.

15. General Conditions

This Program is governed by the laws of Puerto Rico without regard to its applicable principles of conflicts of law. Any failure to enforce any term of these Terms shall not constitute a waiver of that provision. SUNRUN (AND EACH OF THEIR RESPECTIVE AFFILIATES, AGENTS, DIRECTORS, OFFICERS, AND EMPLOYEES) ARE NOT RESPONSIBLE OR LIABLE FOR ANY INCORRECT OR INACCURATE PROGRAM APPLICATION INFORMATION, AND ASSUME NO RESPONSIBILITY FOR (I) TYPOGRAPHICAL OR OTHER ERRORS IN THE PRINTING OF THE PROGRAM MATERIALS OR THE OFFERING OR ANNOUNCEMENT OF ANY PAYMENT, (II) ANY ERROR, OMISSION, INTERRUPTION, DEFECT OR DELAY IN OPERATION OR TRANSMISSION AT ANY WEBSITE, (III) FAILURE OF ANY APPLICATION TO BE RECEIVED DUE TO TECHNICAL PROBLEMS, TELEPHONE SERVICE PROBLEMS, PRINTING ERRORS, HUMAN ERROR OR TRAFFIC CONGESTION ON THE INTERNET OR AT ANY WEBSITE, (IV) COMMUNICATIONS LINE, HARDWARE AND/OR SOFTWARE FAILURES, (V) DAMAGE TO ANY COMPUTER OR DEVICE (SOFTWARE OR HARDWARE) RESULTING FROM PARTICIPATION IN THE PROGRAM, (VI) THEFT OR DESTRUCTION OF, TAMPERING WITH, UNAUTHORIZED ACCESS TO, OR ALTERATION OF APPLICATIONS AND/OR PROGRAM APPLICATION INFORMATION, OR (VII) APPLICATIONS WHICH ARE LATE OR LOST, OR (VIII) ANY LOSS OF INCOME DUE TO DEVICE CONTROL.

Participants agree to marketing outreach related to the Program and DPPs from Sunrun via email, phone, and text, however opting out of marketing communications will not affect Program participation.

16. Changes to the Terms

Sunrun may modify these Terms at any time with notification by email - at the most current email address that it has on record - and/or by SMS, in-app messaging, or other means of communication deemed reasonable. Such notifications shall include the effective date of the modified Terms, which will be after the date of the notice. Participation thereafter signifies acceptance to such modified Terms. The modified Terms will apply only to disputes that arise after the effective date of such modified Terms. Sunrun will also post the most current version of the Terms on its website, which Participant is encouraged to check frequently: https://www.sunrun.com/poweron-pr-tc-a 

Contact Information

To ask questions or comment about these terms and our privacy practices, contact us:

Sunrun Inc

600 California St Suite 1800, 

San Francisco, CA 94108

https://www.sunrun.com/poweron-puerto-rico | grid@sunrun.com 

(855) 478-6786

Language Preference | Preferencia de idioma  

You have requested to receive your Program information in English. If you wish to change your language preference to Spanish, please contact us at 713-207-7777 or 1-866-222-7100.

Exhibit A: How to File a Complaint

You may submit a complaint to Sunrun using any of the following methods:

• Email: grid@sunrun.com

• Phone: 844-210-9168

• Mail: Sunrun. Attn: Grid Services - 600 California St., Suite 1800, San Francisco, CA 94108

Your complaint should include: (a) your name and address; (b) a description of the issue; (c) the date(s) the issue occurred; and (d) your requested resolution.

Timeframe for Submitting Complaints

You must submit any complaint within sixty (60) days of the event giving rise to the complaint, or within sixty (60) days of the date you discovered the issue, whichever is later.

Sunrun's Review and Response

Sunrun will acknowledge receipt of your complaint within five (5) business days. Sunrun will investigate and provide you with a written determination within sixty (60) days. If additional time is required, Sunrun will notify you of the expected timeline.

Request for Reconsideration

If you are dissatisfied with Sunrun's initial determination, you may request reconsideration within fifteen (15) days of receiving the determination. Your request must explain the basis for your disagreement and include any additional supporting information. Sunrun will issue a final determination within fifteen (15) days of receiving your reconsideration request.

Complaints Regarding Disclosure of Private or Proprietary Information

If your complaint concerns the sale or unauthorized disclosure by Sunrun of your private or proprietary information for the purpose of marketing services or product offerings, Sunrun will conduct a formal investigation. Sunrun will acknowledge receipt within five (5) business days and will provide you with a written determination within sixty (60) days. If additional time is required, Sunrun will notify you of the expected timeline and the reasons for the extension.

Regulatory Contacts

You may contact the following agencies for assistance:

Independent Consumer Protection Office (OIPC) The OIPC educates, guides, assists, and represents energy consumers in Puerto Rico.

• Phone: (787) 523-6962

• Email: info@oipc.pr.gov

• Address: World Plaza Building, 268 Avenida Muñoz Rivera, San Juan, PR 00918

• Website: www.oipc.pr.gov

Puerto Rico Energy Bureau (PREB)

• Phone: (787) 523-6262

• Email: nepr@jrsp.pr.gov

• Address: World Plaza Building, 268 Muñoz Rivera Ave., San Juan, PR 00918

• Website: www.energia.pr.gov

Right to File a Complaint with the Energy Bureau

If you are dissatisfied with Sunrun's final determination regarding your complaint or grievance, you may file a complaint with the Puerto Rico Energy Bureau for review of such determination pursuant to Regulation 8543, known as the Regulation on Adjudicative, Notice of Noncompliance, Rate Review and Investigation Procedures. Regulation 8543 is available at https://energia.pr.gov/wp-content/uploads/sites/7/2015/09/RE-8543-EN1.pdf (English) or https://energia.pr.gov/wp-content/uploads/sites/7/2015/09/RE-8543-ES.pdf (Spanish).

Last Updated: May 18, 2026